accept government, education and corporate purchase orders and the
following credit cards:
North & South
1 (240) 235-0602
1 (240) 359-4090
UK and Europe:
Voice +44 207101-9419
+44 870 131-5794
© 2006 DVDCD Duplicators Technologies
All Rights Reserved.
CUSTOMER SERVICE POLICY
aim is to provide the highest quality systems, and we will treat customers and competitors
alike with respect, honesty and good humor at all times. Whether
your priority is competitive prices, exceptional customer service,
extensive product knowledge, a wide range of products in stock,
a realistic warranty or fast and reasonably priced shipping,
we will do our best to provide it all.
Best Total Price Assurance:
let us know if any other authorized dealer
is offering lower bottom line prices so that we can give you the best total deal on identical items. We make this offer primarily so
you can base your decision concerning where to shop on considerations
other than price. We may not always be able to beat clearance
prices or those of goods being dumped on the local market, but
we will beat any genuine prices for identical items
currently advertised for in stock items. Just
send us the URL of the site or the written quote from where you
received the lower price.
We carry a wide range of products
and accessories in stock for rapid shipment, and can quickly import
special order items from.
you have any comments about our customer service or can suggest
ways we can improve it, please send email to: email
can place an order by fax or email, or call our office to talk to
a live customer service representative.
Please provide the card information (card number, expiry date,
name on the card and billing
address if different from shipping address) by phone 1-866-357-4321, fax
1-240-359-4090 or email.
Check or Money
you wish to pay by check or money order you can submit your
order by the following methods:
Orders: Please call our Order Desk at 1-866-357-4321 or
1-240-235-0602 with your
Fax Orders: If you prefer to place an order by fax, please
send your requirements (Quantity, Part Number and Description)
to 1-240-359-4090 along with payment method, your name, contact phone number,
billing and shipping
address and phone number (if different), and email address. Receipt
of faxed orders will be acknowledged by phone or email.
Email Orders: If you prefer to place an order by email,
please send your requirements (Quantity, Part Number and
Description) to firstname.lastname@example.org
along with payment method, your name, contact phone number, billing
and shipping address
and phone number (if different). You can increase security of your
credit card information by sending two separate messages with the
first part of the card number in one message and the rest of the
number in another message with the expiration date.
in the first email and xxxx-xxxx-8875-4321 Expiration Date 00/00
in the second email. Receipt
of emailed orders will be acknowledged by phone or email.
accept VISA, MasterCard, American Express,
Discover from within the USA and Canada, and EFT, wire transfers, personal and company
checks, money orders/bank drafts and, bank cashier checks for payment
worldwide. Purchase orders are accepted from Government,
Military, Educational, Religious Departments, select other organizations
and Corporations at our option.
bank to bank wire transfer payment in US dollars are accepted;
please e-mail with any enquiries about ordering, shipping and payment from outside
the USA and Canada.
BY CREDIT CARD:
Please be sure to provide your exact
and telephone number
if different from your ship to address (your credit card bank must
have both addresses on file. Incorrect information may cause
a delay in processing your order. We may use this billing address
information to verify the credit card information you provide and
to receive a transaction authorization approval. Additional verification
may be required for credit card orders charged to international
credit cards or shipped to an address other than your billing address.
A valid signature on file and copies of the card's front
and back may be required before shipment.
card orders are billed to the credit card the order is
received. All orders are manually reviewed and DVDCD Duplicators
Technologies reserves the right to refuse suspicious credit card transactions
or those for which we experience difficulty obtaining bank authorization.
Payment by certified check or money order may be accepted in lieu
in these cases.
Money Order/Bank Draft:
make payable to DVDCD Duplicators Technologies, Inc. and mail your payment to:
10302 S. Federal Hwy, Unit 336
Port St. Lucie, FL 34952-5605
WIRE TRANSFER or EFT:
Please call fax or e-mail for details:
order will be held pending until payment is complete. In
stock orders paid for by money order or bank draft will ship as
soon as payment is cleared by issuing bank. Orders
paid for by personal or company check will be held for
up to 25 business days for check clearance unless payment is made
PayPay check clearance is normally achieved within three days. In
stock orders will ship as soon as the check has been cleared.
ORDERS: DVDCD Duplicators Technologies ships from NY, ON, MN, CA. We offer
UPS and FedEx
shipping (UPS and FedEx cannot deliver to P.O. boxes), and are able to accommodate
special shipping requirements if required. Costs depend on
shipment weight, speed and insurance. All shipments require a signature on delivery. In
stock items will be shipped immediately using a ground rate. You may upgrade the shipping method.
SHIPPING: Our goal is to ship all orders COMPLETE within 48
hours; same day is our aim if the order is received by 3 PM
Eastern Time. Orders
received after this cutoff time may be shipped the same day.
When you place your order we will be able to tell you when it will
be shipped. If your order includes an item that is not in stock,
your order will be held for shipment as soon as the item becomes
available, unless you request PARTIAL shipping (see below).
SHIPPING: At your request, in stock items will be shipped immediately
and backordered items
will be shipped when available.
you need to cancel an order for any reason, please call 1-240-235-0602 or email for assistance. If your order has not already shipped we
sill be able to cancel it for you. If an order has already shipped
we will accept a return under the terms of our Customer Satisfaction
Any item (except opened software, special
order items and items with factory installed options) may be returned for credit or exchange
within 7 days of receipt, if returned to us in
as new condition. If you prefer a refund, a 15%
restocking fee may be deducted from the total amount. Returns must be
pre-approved. (See RMA Return Request below.) Please allow two billing cycles
from the date of return for us to issue a credit card credit. For a refund to apply the item
itself, all packaging, manuals
and original accessories must not be marked or damaged in any way.
You MUST contact us for a Return Authorization Number (see below). Refunds will not include media, ink/ribbons, shipping,
handling, credit card and finance charges,
and you are responsible for return shipping and insurance charges. Items that
are not in as-new condition may be charged a 20% to 25% restocking
fee depending on the condition of the unit.
Opened software that is not defective is
not returnable under any circumstances.
By opening software, you agree to the license agreement established
by the software publisher and we must abide by these terms.
The terms of the manufacturer's warranty apply. Defective items
will be repaired or replaced, but not refunded. Returns must be
pre-approved. (See RMA Request below.) For more
information about warranty services, please refer to the
manufacturers warranty included with your order.
repaired item will be shipped back to you at no charge.
are responsible for all shipping and insurance costs. All
returns to you are shipped by ground at
no charge to you. If you wish to upgrade the shipping method you
may pay the difference between our standard method and the method
of your choice.
Please call 1-240-235-0602 for instructions on how to get a Return Authorization Number
before returning any items. Return authorizations are valid
for 10 business days, and the RMA number must appear clearly on
the shipping label with the return.
original packaging and its COMPLETE contents must be returned in
as-new, unmarked and undamaged condition, and at our discretion, a
20% to 25% restocking fee
may be charged. We reserve the right to refuse a return on any
product that does not meet these requirements.
use a return shipping method that issues tracking or identification
numbers and insurance, so that you can be assured that the item has been received
by our Returns Department.
we receive your return, we will issue a refund within 30 days, by
mail or original credit card. Shipping
and Handling and Credit Card Fees are not refundable, unless an order has been incorrectly
The use of this
site is governed by the policies, terms and conditions set forth below.
Please read them carefully. Your use of this site indicates your
acceptance of these terms and conditions. Your placement of an order
indicates your acceptance of these terms and conditions. Your submittal
of any purchase order to DVDCD Duplicators Technologies, Inc
indicates acceptance of these terms and conditions. These terms and
conditions shall supersede any subsequent terms or conditions included
with any purchase order, whether or not such terms or conditions are
signed by DVDCD Duplicators Technologies, Inc. DVDCD Duplicators
Technologies, Inc reserves the right to make changes to this
site and these terms and conditions at any time.
Copyright and Trademark Notice
This site is owned and operated by DVDCD Duplicators
Technologies, Inc. Unless otherwise specified, all materials
appearing on this site, including the text, site design, logos,
graphics, icons, and images, as well as the selection, assembly and
arrangement thereof, are the sole property of DVDCD Duplicators
Copyright © since 1994, ALL RIGHTS RESERVED. All
software used on the site is the sole property of DVDCD Duplicators
Technologies, Inc or those supplying the software. You may use
the content of this site only for the purpose of shopping on this site
or placing an order on this site and for no other purpose. No materials
from this site may be copied, reproduced, modified, republished,
uploaded, posted, transmitted, or distributed in any form or by any
means without DVDCD Duplicators Technologies, Incís prior
written permission. All rights not expressly granted herein are
reserved. Any unauthorized use of the materials appearing on this site
may violate copyright, trademark and other applicable laws and could
result in criminal or civil penalties.
In the event a product is listed at an incorrect price or with
incorrect information due to typographical error or error in pricing or
product information received from our suppliers, DVDCD Duplicators
Technologies, Inc shall have the right to refuse or cancel any
orders placed for product listed at the incorrect price.
DVDCD Duplicators Technologies, Inc shall have the right to refuse or
cancel any such orders whether or not the order has been confirmed and
your credit card charged. If your credit card has already been charged
for the purchase and your order is canceled, DVDCD Duplicators
Technologies, Inc shall immediately issue a credit to your
credit card account in the amount of the charge.
This site may contain links to other sites on the Internet that
are owned and operated by third parties. You acknowledge that
DVDCD Duplicators Technologies, Inc is not responsible for the operation
of or content located on or through any such site.
Your receipt of an electronic or other form of order
confirmation does not signify our acceptance of your order, nor does it
constitute confirmation of our offer to sell. DVDCD Duplicators
Technologies, Inc reserves the right at any time after receipt
of your order to accept or decline your order for any reason.
DVDCD Duplicators Technologies, Inc reserves the right at any time after
receipt of your order, without prior notice to you, to supply less than
the quantity you ordered of any item. We may require additional
verifications or information before accepting any order.
DVDCD Duplicators Technologies, Inc shall automatically charge and
withhold the applicable sales tax for orders to be delivered to
addresses within Canada. Each customer shall be solely responsible for
all sales taxes, or other taxes, on orders shipped to any other state.
Jurisdiction and Venue
You agree that any legal action brought against
DVDCD Duplicators Technologies, Inc shall be governed by the laws of the
Province of Ontario without regard to its conflict of law principles.
You agree that the sole jurisdiction and venue for any litigation
arising from your use of or orders made on the DVDCD Duplicators
Technologies, Inc sites shall be an appropriate federal or
provincial court located in Ontario, Canada.
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We accept Visa, MasterCard, American